Refund policy

1. Overview

At Aarshvi, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. This Return & Exchange Policy outlines the terms and conditions for returning or exchanging products purchased from our Website.

2. Return & Exchange Window

You have 7 days from the date of delivery to return or exchange eligible items.

Return or exchange requests made after the 7-day period will not be accepted.

Important: The 7-day return and exchange period begins on the day you receive your item, not the day you place your order.

3. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, items must meet the following conditions:

3.1 Acceptable Condition

Items must be unused and in the same condition as received.
Items must be in their original packaging with all tags attached.
Items must include all accessories, manuals, and documentation.
Items must not show any signs of wear, damage, or alteration.

3.2 Proof of Purchase

You must provide a receipt or proof of purchase. Order confirmation emails are acceptable as proof.

3.3 Non-Returnable Items

Products that are used or damaged will not be accepted for return or exchange.

4. How to Initiate a Return or Exchange

Step 1: Contact Us

Contact our customer service team within 7 days of receiving your order:

Email: care@aarshvi.com

Provide the following information:

Your order number
The item(s) you wish to return or exchange
Reason for return or exchange
Photos of the item (if damaged or defective)

Step 2: Receive Authorization

Our team will review your request and provide you with:

Return/Exchange authorization
Return shipping instructions
Return shipping label (if applicable)

Important: Do not ship items back without authorization. Unauthorized returns may not be accepted.

Step 3: Pack and Ship

Securely pack the item in its original packaging.
Include all accessories and documentation.
Follow the return instructions provided by our team.
Ship the item to the address provided.

5. Return Shipping

5.1 Defective or Damaged Items

If you received a defective, damaged, or incorrect item:

We will provide a return shipping label where applicable.
Contact us immediately with photos of the issue.
Return shipping costs will be covered by us where the issue is confirmed to be our responsibility.

5.2 Shipping Tips

Keep your tracking number until the return or exchange is processed.
Insure valuable items during return shipping.
Items lost during return shipping are the sender's responsibility unless otherwise agreed.

6. Refund Process

6.1 Inspection Period

Once we receive your returned item, we will:

Inspect the item within 2–3 business days.
Verify it meets return eligibility requirements.
Notify you of the approval or rejection of your refund.

6.2 Approved Refunds

If your return is approved:

Refund will be processed to your original payment method.
You will receive an email confirmation.
Please allow 5–10 business days for the refund to appear in your account.
Processing time may vary by financial institution.

6.3 Refund Amount

Your refund will include:

The purchase price of the returned item(s).

6.4 Partial Refunds

In some cases, only partial refunds may be granted:

Items not in original condition or damaged by customer.
Items missing parts not due to our error.
Items returned more than 7 days after delivery.

6.5 Rejected Returns

If your return is rejected:

We will notify you via email with the reason.
The item may be shipped back to you.
You may choose to keep the item or dispose of it.

7. Exchanges

We offer exchanges for eligible items, including:

Size exchanges
Color/style exchanges, subject to availability
Defective or damaged item exchanges
Incorrect item exchanges

If the replacement item is unavailable, we may offer an alternative item or issue a refund, as applicable.

We do not offer direct exchanges for size, color, or preference changes where the requested replacement is unavailable. In such cases, you may process a return and place a new order.

8. Damaged or Defective Items

8.1 Report Immediately

Provide photos showing:

The damage or defect
The product
The packaging, if applicable

8.2 Resolution Options

We will offer one of the following, as applicable:

Full refund including applicable shipping costs
Free replacement shipment
Partial refund if you wish to keep the item

8.3 Manufacturing Defects

Items with manufacturing defects discovered within the 7-day return/exchange window will be fully refunded or replaced, subject to inspection.

9. Cancellations

9.1 Before Shipment

Orders can be cancelled free of charge before they are shipped. Contact us immediately to cancel your order.

9.2 After Shipment

Once an order has shipped, it cannot be cancelled. You must follow the return process after receiving the item.

10. Special Circumstances

10.1 Incorrect Address

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Address changes cannot be made after shipment.

Returns due to incorrect addresses are subject to the standard return policy.

11. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

Check your bank account or credit card statement again.
Contact your credit card company (processing may take time).
Contact your bank (processing delays may occur).

If you've done all of this and still haven't received your refund, contact us at care@aarshvi.com.

12. Contact Us

If you have any questions about our Return & Exchange Policy, please contact us:

Company Name: Aarshvi